FREQUENTLY ASKED QUESTIONS

My Order has limited shipping details or has no updates on the tracking site

What payment options do you offer?

Do you have installment plans?

How can I do a bank deposit/ transfer?

Where are you located?

Can I pick it up if I place an order online?

My Item arrived broken. What do I do?

I received the package but there’s a missing item.

How do I clean and maintain my vaporiser?

How can I cancel my order?

Top 5 Errors to Avoid with vaporisers

How can I track my items?

What is the order processing time?

When will my package arrive?

Do you ship to ____ and how much does it cost?

What does the packaging look like?

My promo code does not work. What do I do?

Do you do Express shipping?

Do you ship internationally?

How can I change my order?

How can I cancel my order?

How do I claim a price match?

Do you price match on bundled items?

I found a cheaper price on Amazon and eBay, can you compete with the price?

I have missing items in my package. What do I do?

I have received damaged/faulty products. What do I do?

How can I track my package?

My promotional discount code does not work. What do I do?

Will I pay for the shipping fee if I return the items?

I ordered the wrong item. Can I return it?

How long will it take to receive my refund?

GENERAL INQUIRIES

How do I use my Crafty+ vaporizer?

How do I use my Mighty and Mighty+ Voporizers

How do I use my Classic Volcano vaporizer?

How do I use my Hybrid Volcano vaporizer?

How do I use my Plenty vaporiser?

How do I use my NugSmasher?

How to register your Storz-Bickel device.