The Green Box Australia

FAQ

Do you ship to _______ and how much does it cost?

A: We currently ship all over Australia only. The quickest way to determine shipping costs and availability is to enter your shipping location at the checkout page; costs will automatically be calculated.

When will my Green Box arrive?

A: Your boxes are dispatched on the 15th of the month and you can expect then to arrive within 7-10 days (metropolitan areas usually take up to 5 days only). International orders can take up to 15 days. We tried shipping via drone, but they all got too high. If it has been longer than 10 days, please contact support@thegreenbox.net.au for assistance. 

How can I track my package?

A: You will be sent the tracking number via email when it has shipped. Currently, all packages can be tracked except the Bush.

What does the packaging look like?

A: Discretion is our main concern so all our boxes are of plain color with no signs of the content inside. We have a few examples of our packaging on our Instagram and other various social media pages- feel free to take a look if this is a concern.

My item arrived broken?

A: Simply send a picture of the broken piece along with your order number to  support@thegreenbox.net.au and we'll get you a new one sent out. The piece must be in unused condition.

How can I change my subscription?

A: Log into your account. Click the orange "Manage Subscription" button. Click the drop-down menu to the right labeled "Manage". From here you may swap your existing subscription, add products, or subtract products! If you need help or have questions in regards to managing your account, please reach out to support@thegreenbox.net.au for help.

General Inquires?

A: Please, send your inquire to support@thegreenbox.net.au for help and we we will endeavor to reply to you within 48 hours.

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