Shipping

The Green Box uses Australia Post, TNT and Sendle for most deliveries within Australia. You can choose between courier delivery, standard and express shipping. Shipping options will be displayed on your cart and will depend on weight and cart price. 
Handling time is usually under 24hrs from order confirmation and payment clearance (if you paid via manual payment methods).
  • Orders placed before 12pm are usually packaged and shipped in the same day or within the first 24hrs from order confirmation (excluding weekends and public holidays in Sydney - NSW).
  • Exceptions to the above will occur for bulk packages such as presses and other heavier items as they require special handling. These will generally take between 2-3 business days to leave our warehouse. 
  • Further exceptions may occur during peak season (Black Friday, Christmas, April 20th and other seasonal sale periods)
Shipping costs are influenced by the size and weight of the products in your cart. Exact shipping costs are calculated in each product and cart pages. The cost will be added to the order total before checkout.

Please allow  2 - 7 business days for standard delivery. If your parcel is being sent to your work address, please provide a company name.

Parcels have no guaranteed delivery timeframes by carriers. So, plan ahead and place your order earlier if you wish to receive your package by a certain date.

For orders placed during an online sale, please allow 5 -7 business days for your order to be dispatched (we work really hard we promise, we just get inundated).

Auspost

Express Shipping

Orders placed via Express Post may be delivered in 1-4 business days. This is just an estimate and may have delays. Carrier timelines will vary depending on the season, disruptions, and weather conditions.

Standard Shipping

Orders placed via Standard Shipping may be delivered in 2-7 business days. This is just an estimate and may have delays. Carrier timelines will vary depending on the season, disruptions, and weather conditions.

Sendle

Standard Shipping

  • Standard orders should arrive in 2 - 7 business days via Standard Post. However, these are just estimates based on the average experience of our customers. Carrier timelines will vary depending on the season, disruptions, and weather conditions.

Express Shipping

  • Express orders should arrive in 2 - 9 business days via Express Post. However, these are just estimates based on the average experience of our customers. Carrier timelines will vary depending on the season, disruptions, and weather conditions.
  • Express order has no guaranteed delivery timeframe by carriers. Plan ahead and place your order earlier if you wish to receive your package by a specific date.

TNT Express

We use TNT Express for most rosin presses and bulky items. Handling of those items will usually take 1-3 days as they require special handling. Carrier timelines will vary depending on the destination, season, disruptions, and weather conditions.

Notes

Delivery times - The times listed above are only estimations; The Green Box are not responsible for delays caused by Australia Post or any other carrier, especially during high-volume periods.

Delivery issues - Please note once the parcel has left The Green Box warehouse, it is not our responsibility. The Green Box are not liable for missing parcels due to errors on the customer or carrier's part. However we will do everything we can to follow up should there be issues. If your order is Return To Sender for any reason, a new shipping fee will be charged.

Consignment size and location of the delivery - shipping pricing may vary on the courier based on the parcel size and weight. Couriers will also base the shipping fee on the location of the delivery.

Custom and duty charges - Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we can’t cover them for you.