Shipping
Please allow 2 - 7 business days for standard delivery. If your parcel is being sent to your work address, please provide a company name.
Parcels have no guaranteed delivery timeframes by carriers. So, plan ahead and place your order earlier if you wish to receive your package by a certain date.
For orders placed during an online sale, please allow 5 -7 business days for your order to be dispatched (we work really hard we promise, we just get inundated).
Auspost
Express Shipping
Orders placed via Express Post may be delivered in 1-4 business days. This is just an estimate and may have delays. Carrier timelines will vary depending on the season, disruptions, and weather conditions.
Standard Shipping
Orders placed via Standard Shipping may be delivered in 2-7 business days. This is just an estimate and may have delays. Carrier timelines will vary depending on the season, disruptions, and weather conditions.
Sendle
Standard Shipping
- Standard orders should arrive in 2 - 7 business days via Standard Post. However, these are just estimates based on the average experience of our customers. Carrier timelines will vary depending on the season, disruptions, and weather conditions.
Express Shipping
- Express orders should arrive in 2 - 9 business days via Express Post. However, these are just estimates based on the average experience of our customers. Carrier timelines will vary depending on the season, disruptions, and weather conditions.
- Express order has no guaranteed delivery timeframe by carriers. Plan ahead and place your order earlier if you wish to receive your package by a specific date.
TNT Express
We use TNT Express for most rosin presses and bulky items. Handling of those items will usually take 1-3 days as they require special handling. Carrier timelines will vary depending on the destination, season, disruptions, and weather conditions.
Notes
Delivery times - The times listed above are only estimations; The Green Box are not responsible for delays caused by Australia Post or any other carrier, especially during high-volume periods.
Delivery issues - Please note once the parcel has left The Green Box warehouse, it is not our responsibility. The Green Box are not liable for missing parcels due to errors on the customer or carrier's part. However we will do everything we can to follow up should there be issues. If your order is Return To Sender for any reason, a new shipping fee will be charged.
Consignment size and location of the delivery - shipping pricing may vary on the courier based on the parcel size and weight. Couriers will also base the shipping fee on the location of the delivery.
Custom and duty charges - Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we can’t cover them for you.