Holiday Operations & Order Cut-Off Notice

Christmas & New Year 2025–2026

As the holiday season approaches, we’d like to keep you informed about our upcoming Christmas and New Year operations schedule so you can plan your orders with confidence.

Holiday Operations Closure

Please note that customer support and order dispatch will be limited or paused during the following dates:

Closure Period

From: 24 December 2025, 1:00 PM (AEST)
To: 28 December 2025
And: 1 January 2026

During this time:

Customer support responses may be delayed
Order dispatch will be temporarily paused
Online orders can still be placed as usual

All orders placed during the closure period will be processed and dispatched once operations resume.

Normal Operations

We will operate as normal outside of the dates listed above, including:

29–31 December 2025
From 2 January 2026 onward

During these days:

Customer support will be available
Orders will be packed and dispatched as usual

Delivery Timing & Carrier Cut-Offs

While we do our best to dispatch orders promptly, final delivery timelines during the Christmas period are determined by our delivery partners.
We recommend placing orders early to allow for carrier holiday demand and cut-off schedules.

For reference, you may view official Christmas delivery cut-off information from our carrier partners:

(Links provided for reference only; delivery timeframes are not guaranteed.)

Important Notes

Orders placed after 1:00 PM AEST on 24 December 2025 may not be dispatched until after the holiday closure
Public holidays and carrier congestion may cause delays beyond our control
Once dispatched, tracking details will be provided via email

Thank You for Your Understanding

We appreciate your patience and support during the holiday period.
Our team looks forward to resuming full operations and continuing to serve you in the New Year.

If you have any urgent enquiries, we recommend reaching out before 24 December at 1:00 PM AEST.