Returns & Refunds

Return Policy.

(i) Return Policy. We will accept returns only for in accordance with the Return Procedures below. 

(ii) Damaged Products.  If the Product arrives damaged or not substantially as described on the Product information page (“Damaged Product”). Provided that we confirm that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product.  The refunded amount will include the applicable Delivery Fee.

(iv) Return Procedures.  The following sets forth the required “Return Procedures”:  All returns must be made within 14 days after the Product shipment date.  All returned Products must be unused, undamaged, returned in its original packaging and returned in accordance with the instructions received from contacting customer service at support@thegreenbox.net.au . You are solely responsible for the cost of shipping for the returned Product and a 10% order restocking fee.  All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued.