Our lowest prices policy applies to any lower price on an item that is in-stock and available for delivery or collection on the same day from a competitor’s online or physical store in Australia. It applies where our competitor’s price (including GST and delivery charges), is lower than our price.
We recognise that despite everything we do to provide our products at the lowest prices we can’t always be the lowest at every instant on everything. So, if you find a competitor's lower price (including GST and delivery charges) on the same in-stock item that’s available for same-day delivery or collection, we'll price match it. Don't forget this excludes promotional offers, stock liquidations and commercial quantities.
HOW DO I CLAIM?
Simply provide our customer service team with proof of the competitor’s current advertisement and website address, showing the offer’s end date and any terms and conditions. We will check the website to verify the lower price and availability of the product. You can email us at firstname.lastname@example.org
Once your price match request is verified, we will create an offer for you to purchase the product from us.
1. The Competitor must:
be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax ("GST"); and
2. The product offered by the Competitor must be:
(a) brought to The Green Box's attention by the Customer at the time of price matching;
(b) identical to a product offered for sale by The Green Box including the same brand/model/series/specification/features/colour/year of production and condition;
(c) in stock with the Competitor (not available for back order);
(d) not offered as part of a bundled or bonus offering at the time of price matching;
(e) in stock with The Green Box (not available for back order); and
(f) available for immediate purchase from the Competitor.
3. The Competitor's price of the product must:
(a) be the price of the product as sold individually and not as part of a bundled sale;
(b) include GST and any delivery and handling charge; and
(c) be verifiable by The Green Box.
4. The Green Box does not price match on:
(a) Products offered through eBay, Amazon and other Market Places or as part of a bundled, tied ("Buy now, pay later" options such as Zip Pay, Zip Money, Afterpay, Finance or payment option), gift card, coupon or bonus offering at the time of price matching;
(b) Advertising errors by The Green Box or its competitor;
(c) Commercial quantities
(d) Finance or credit terms and does not offer finance or credit on the sale of price matched products;
(e) Offers by resellers, classifies, auction sites, manufacturers, distributors or importers or requiring delivery to or from a location outside Australia;
(f) Competitor's clearance lines, display stock, liquidation or external administration sales, limited stock offers or time-limited or special promotion stock sell-downs including restructuring or amalgamation;
(g) Grey imports. "Grey imports" are products acquired from internationally based distributors other than the manufacturer's locally licensed importer. They are sometimes referred to as "direct import" or "grey market" products and are usually supplied directly to the customer from overseas.