Important Update for Our Valued Customers
We are processing orders daily, ensuring that your purchases are on their way to you without delay.
Important Update for Our Valued Customers
Delays in Customer Support Services: We are currently experiencing unexpected delays in our customer support services. Recently, our team faced a significant challenge as over 160,000 spam emails flooded our inbox. This overwhelming volume has temporarily impacted our ability to respond to customer inquiries with our usual speed and efficiency.
What We Are Doing:
- Our IT team is actively working to clear the spam from our inbox and strengthen our email system to prevent such incidents in the future.
- We are prioritizing urgent customer inquiries and requests to ensure critical issues are addressed promptly.
- Additional resources are being allocated to assist with customer support during this time.
- We are processing orders daily, ensuring that your purchases are on their way to you without delay.
What This Means for You:
- Response times may be longer than usual. We are committed to resuming our high standards of service and will respond to all inquiries as quickly as our capabilities allow.
- For faster service, we encourage you to check our FAQ page or use our self service feature for immediate assistance with common questions and issues.
We Need Your Help:
- Please refrain from sending multiple follow-up emails about the same issue, as this could further delay our response times.
- If your matter is not urgent, consider reaching out at a later date.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. We are dedicated to resolving this situation quickly and efficiently and to continuing to provide you with the quality service you have come to expect from us.
Thank you for your support and understanding.
