RETURNS AND REFUNDS
The Green Box handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Returns for change of mind are not accepted.
We will accept returns only when a product is damaged or faulty on arrival.
Damaged Products. If the Product arrives damaged or not substantially as described on the Product information page (โDamaged Productโ). Provided that we confirm that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures. The following sets forth the required โReturn Proceduresโ: All returns must be made within 14 days after the Product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at support@thegreenbox.net.au . You are solely responsible for the cost of shipping for the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued.
Refund Policy. We may from time to time accept to provide you credit in store for purchased products. However, the credit will be discounted of Shipping and Admin fees. Such credit will then be made available exclusively to the customer's web site account.
